At Multi Dimensional Data we manage, support and execute projects on Oracle CC&B. We have consultants who can go to the project site and work with the whole team of CC&B implementation team. This includes technical installation, performance tuning, functional support of the application. 

Today’s electric, gas, and water utilities need software applications and technology to serve as a robust springboard from which to meet the challenges of the future. And they need them to be delivered more quickly, at lower cost and risk to their organizations. That’s what Oracle offers. Oracle Utilities’ single applications and multiple, integrated solutions meet customer needs while addressing the concerns of financial stakeholders, employees, communities, and governments. Oracle offers innovative operational and business solutions backed by decades of experience in helping utilities meet the challenge of change so that they can improve customer experience, enhance operational efficiency and achieve performance excellence. Oracle Applications for Customers and Billing offers the utilities industry a complete set of applications and technologies to handle the entire customer life cycle and related business processes.

Customer Care and Billing: Oracle Utilities Customer Care and Billing is a complete billing and customer care application for utilities serving residential, commercial, and industrial customers. It addresses both customer and financial data management while handling receivables functions like payment processing, “budget” and multi-party billing, and credit and collections. It incorporates such customer relationship features as order entry, contract management, and affinity programs. Its ability to show a 360-degree view of the customer provides a firm foundation for the contact center. Oracle Utilities Customer Care and Billing works for electric, gas, and water utilities. Any type of utility – from the largest investor- or government-owned integrated utility to the smallest municipal utility or retailer—can choose modules that are best suited to their business needs.

Customer Relationship Management. Oracle Customer Relationship Management meets the complex customer and marketing needs of competitive retailers. It addresses sales, service, self-service, marketing, customer order management, value management, customer master, and partner relationships. It can also supplement legacy or incomplete billing systems that do not include CRM capability. Oracle offers two AIA integration products that enable order-to-bill business flows between Siebel and Oracle Utilities Customer Care and Billing. The integrations help to improve billing accuracy and customer service, while reducing the cost and risk of managing these complex interfaces. Utilities using Oracle’s E-Business Suite, PeopleSoft, or J.D. Edwards enterprise applications have additional suite-specific customer relationship management options. These include complete suite-specific CRM packages as well as modules like Oracle Service Contracts and Oracle Teleservice.

Billing: Oracle Utilities Billing Component provides a powerful, flexible platform to manage complex billing needs in rapidly changing energy markets. The solution offers another way to supplement an insufficient legacy billing application that cannot be changed. It performs the complex billing required by many Smart Metering programs that involve interval metering.

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CC&B and Smart Grid

Leverage a common connection among utility applications and smart grid devices to reduce the cost and complexity of introducing new devices, data streams, and business processes. Together with the Oracle Utilities Service Order Management module, drive a more effective, streamlined smart grid program.